- Our Guarantees
1. Best Price Guarantee
If you find the exact same design elsewhere at a lower price (including shipping charges) we will match the lower price. Simply let us know the web page where you found a lower price along with the shipping address, shipping method, and quantity you are ordering and we will verify the lower price then provide you with the discount. We do not expect this to happen as we keep our prices at the lowest price point possible!
2. On Time Shipping
We guarantee that we will ship your order when we say we will. You can choose the shipping method that best fits your needs to assure that your order arrives in time for your event. Express mail and UPS next day, 2nd day, and 3 Day select all have guaranteed arrival dates. You may also choose USPS Priority mail, which is estimated to arrive in 2-3 days from the day your order is shipped, but is not guaranteed to arrive by any certain date. If you choose our free shipping option, your order will be shipped via USPS Priority mail. During times of inclement weather, please note that guaranteed shipping options are sometimes not guaranteed by the carrier. We will ship your order when we say we will, but please be aware that your package may be delayed during shipment in times of inclement weather.
3. We Will Print Your Order as Approved by You
We also guarantee that we will print your order as approved by you in the proof approval process. If the personalization of your wrappers are not the same as the proof that you approved via email, please notify us within 1 week so that we may replace your order. In the event there is not enough time to replace your order, simply return your order to us for a full refund, plus return shipping costs. If there is an error on your part and we printed your wrappers as approved by you during the proof approval process, we will reprint your wrappers for you at a discounted rate, however additional shipping charges may apply.
In the event you do not respond to our email requesting proof approval, we will attempt to contact you. If we are still unable to reach you after 3 business days, we may print your order using the personalization you provided. We guarantee it will be as you provided, however, placement, colors, and font styles will be as determined by us, so make sure you check your email for the proof and respond to us as soon as possible! In the event you do not respond to the email containing your proof, but your order is a rush order, we may ship your order without proof approval if we cannot get in touch with you. However, we do not guarantee that we will ship it, but without your proof approval it is at our discretion, depending on the complexity of the design/proof. So be sure to check your email and spam folders often for the proof especially if you need a rush order.